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BN TEMPLATE

issue:

cx name:

email:

serial num:

order id:

AUTHENTICATION LEVEL: A/B

cx device:

steps taken:

************************************************************

BN

RAPID REPLACEMENT

- is cx covered by warranty?: yes/no

- cx have adh/protection plan?:

- accident happened with the device?:

-troubleshooting needed?: yes/no

(gave cx store replacement if still under base warranty)

- informed cx to return defective device in 14 days including its accessories

- informed cx of rma # / prepaid label that will be sent to her email address

-informed cx that replacement will be shipped out in 24-48 hours and will be delivered in 1 to 3 business days

-informed cx to unreg. the device before sending the defective device

- informed cx that we require cc to process replacement for security purposes only

- informed cx that we will inspect the device and if we find out that there are other defects or damages that are not covered by warranty cx will be charged for teh price of teh device

** processed replacement rma #--

***********************************************************

CANT DOWNLOAD// ORDER // PAYMENT ISSUE

-checked cx cc in the acocunt and its - VERIFIED/ VEREIFIED FAILED

-CHECKED ON ORDER STATS:

*** NO INVOICE YET***

* NEW>DECLINED>ACTIVE> - needs to update cc in sap

* OPEN>DECLINED>ACTIVE> - needs to update cc in sap

CLOSED>DECLINED>ACTIVE (WITH INVOICE) - remove /add cc and redownload the book after an hour or 2

* CLOSED>DISABLED>ACTIVE (CARD WAS BILLED)- REACTIVATE FOR REDOWNLOAD

* CLOSED>DISABLED>ACTIVE (NOT BILLED)- DELETE AND REACTIVATE FOR REPURCHASE

-FAILED>DISABLED>ACTIVE - (PURCHASED OUTSIDE USA) REACTIVATE ORDER

* FAILED>DISABLED>ACTIVE - (PURCHASED IN USA) BUT PAYMENT NEEDS VERIFICATION -- TRANSFER TO SAG

*********************************************************

june 29 2011 training and having issues with my bladder

hello good morning people im really worried now coz im having a tingling sensation when i pee and there was a time that i feel like i pissed with stain of blood please anyone help me pls i need your help,, whenever i piss im having the tingling sensation and after that i feel like pissing again and i feel sensation on my spinchter ( ass hole) though it slightly pleasing hehehehe but im really worried

june 24 2011 training on my new work

its my 2nd week of training and im still feeling just the usual start im having challenges mingling with my new coleagues but so far they are really good i hope il be able to be friends with them its a new job as well to cope up ,,, well im way too busy with my career but i dont have love life anywway love cant buy me an ipad and netbooks hehehhee thats true but sad ,,, i hope i could find love here xoxo

june 22 2011 entry after a long year of silence

for quiet sometimes finally i had a chance to visit my blog again I taking advantage of the opportunity of having an unlimited internet access here in my company,, right now im working as an online correspondent for a magazine Im also having my training right now in a call center HARTE HANKES this for a technical support account so far im feeling it and hopefully i had a chance to get in touch with you all and continue sharing our thoughts god bless